But we weren’t always this way
Fade in. It’s 1999 and one of our projects has suddenly stalled. Everyone agrees that we’ve delivered an amazing product with a great design, but a new stakeholder has emerged and wants “something different.” After six months of back and forth, we arrive back at our original design. In the end, everyone was happy. Roll credits.
Still, we couldn’t help asking, “Could we have gotten to the final product earlier?”
So began our journey to improve our process, progress, and results. We looked at every new project as important work to be accomplished and as an opportunity to spot waste to remove and value to keep. What were the highest risks, the pieces that frustrated our clients, and the parts that bogged us down? Where did we get the best gains, have the biggest wins, and make the most impact?
Today, our process is the happy result of years of refinement. It continues to evolve, and we stand firm with our commitment to better processes, better experiences for our clients, and better results.